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Contact + FAQ

Whether you have a question about your order or just want to say hi, we'd love to hear from you! 

  • For customer service: orders@hemlockgoods.com
  • For collaborations and custom inquiries: beth@hemlockgoods.com

Are you a social media influencer? We'd love to talk to you! Send us a message on Instagram @hemlockgoods or email grant@hemlockgoods.com.

 

Frequently Asked Questions

When will I receive my order?
Customers can expect to receive their order 4-7 business days after placing it. Be sure to enter an email address or phone number to receive shipping confirmation with your order's tracking number. 

*Note: We have seen that over the course of the past several months, there have been significant delays in standard and priority mail shipping.  While we are shipping as fast as we can, please note that once items leave our possession, we unfortunately have limited control over how quickly items will arrive to your doorstep.

Can I wash my mask or bandana?
Yes! Masks and bandanas should be washed regularly.

  • For masks: Wash on hot with like colors in garment bag (or similar). Hang to air dry.
  • For bandanas: Wash and dry on hot with like colors, iron if needed.

Where are your bandanas made?

Most of our bandanas are screen-printed by hand (a few are printed digitally) in India by a manufacturer we are lucky to know. Our owner, Beth, has visited several times to experience the process of how our products are made and to ensure ethical working conditions and practices.

Check out our story highlight on Instagram titled "Made in India" to see photos and videos from Beth's trips! Or read this blog post Beth wrote for our sister brand, 1canoe2.